Our challenges get stuck at running and submmited

Dear EvalAI team,

Our challenge SHIFT Challenge 2023 - Multitask Robustness (ID 2051), fails to process my results, and the status is always “Submitted” or “Running”. The typical running time should not be more than 10 minutes in previous success submissions. Is it possible to kill the process totally and rerun? Can you please have a look?

Thanks in advance!